Signing on and starting strong

Switching to a better business phone system is incredibly easy, particularly with our cloud-hosted VoIP technology. Vonage's solution is managed virtually and requires no office installation—so you can start using the service almost immediately.

Much of a typical account setup can be accomplished using our self-guided tools within your account portal
Desk phone setup is simplified through our plug-and-play experience
You can keep your own numbers — We make number porting, the process of transferring your business phone number(s), as easy as possible

Getting Started

We’ve got you covered from every angle. Once you complete your purchase, you will:

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Check your email

When you complete your purchase, check your inbox right away.

You’ll receive a welcome email that contains your account number, plus instructions on setting up account access, creating a password and security question, and activating your account.

Read the guide

You’ll also get a link to our Onboarding Guide, that contains important information for set up and future needs.

It will cover everything you need to know for how to plug in and/or download the mobile app and start making calls.

Watch the video

Ready to do even more with your account? Here’s a video you can watch to learn about additional self-service options that will save you time and money in managing your Vonage services.

As you’ll see, it’s really easy to configure your account yourself through our Admin Portal.

Easy setup

Simple steps to Vonage Business Communications phone service

You purchased your plan, received the welcome email, and logged into your new account. What's next?

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Setting up your company phone number

The first time you log in, you’ll be able to choose the phone numbers you want to use for your new account.

Keeping your existing number? You can submit an online porting request. Our specialists will work with your current and new providers to port your numbers, including local voice numbers, toll-free voice numbers, fax numbers, and wireless numbers.

Time frames vary depending on the level of cooperation from your current carrier—generally it can take 10 business days for toll-free voice numbers and local analog voice and fax machines, and two to four weeks for local and toll-free paperless fax numbers.

Setting up your account

Through the Admin Portal:

Add users and assign them extensions
Set up your Virtual Receptionist: this is what customers will hear when they call your main company number, and it's fully customizable
Set up optional features like Call Groups, Company Call Recording, and Paperless Fax
Activate your account and start calling!

Sound like a lot? Don't worry, we have easy-to-follow, step-by-step guides that are tried and true.

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Setting up your smartphone and desktop apps

Want to use Vonage Business Communications from your smartphone or computer?

Simply download the Desktop or Mobile apps from the Android or App store, install the applications, sign into your new account, and start exploring your new business phone system.

Setting up your desk phones

Physical desk phones/hardware are easy to set these up once your account is activated.

If you purchased new phones through us, they’ll be pre-assigned extensions and will be shipped to you ready-to-use.

If you plan to use phones you already have, you’ll just need to be sure they’re compatible. Vonage’s solution works with a wide range of phones. Check your phone compatibility here. Once your plan is active, you can assign them extensions, plug in, and start calling!

Support

How can we help? By making the simple even simpler

A hallmark of the Vonage Business Communications phone system is its simplicity. It's cloud-based, so there's no on-premises server equipment. You can easily configure your business phone system, but to ensure maximum productivity, we provide robust support whenever you need it.

Support when you need it

We know that many customers prefer to customize or learn more about the system on their own, so we've built our Vonage Business Communications support website to be both comprehensive and empowering.

You'll find:

Step-by-step instructions on configuring features
Articles
Live chat
How-to videos
Constant updates as new features are introduced and upgraded

It’s all part of our commitment to help you efficiently and effectively use our services by offering self-service materials wherever and whenever you need information at your fingertips.

Account administrators also have access to our self-service tools, including:

Step-by-step assistance for setting up and managing an account

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Live customer training sessions in our Training Center covering topics like your online account, features, and hardware

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Our Support Site, where you can get answers from Vee, our chatbot; find helpful articles; check system status; or file a support request