Vonage call center
Vonage Business Communications is more than just a unified communications solution. It can be a flexible, scalable, powerful call center solution, too. One a growing business can create a wonderful customer experience with.
50+ FEATURES
To take more calls this year, make this call now
Vonage Business Communications is not a contact center solution. It's
a unified communications solution that you can customize to suit your
needs. Phone ringing off the hook? Great! With Vonage, your phone
system's got the features—over 50 of them!—of a call center, too.
- Create a robust phone menu system IVR, route callers to the appropriate department or individual for a streamlined experience, and easily customize your call routing for holidays, lunchtimes, or even after-hours calls with Virtual Receptionist
- Set up more detailed options and messaging prompts so callers are automatically directed to the appropriate agent. Everyone busy? Queue customers in a virtual waiting room with Call Queue
- Choose from a variety of ways to route calls anywhere, anytime, e.g.,
when your team is away from the office, during emergencies, etc. with Call Continuity
- Forward calls to multiple extensions—and ring them simultaneously—with Call Groups
- Handle up to 50 calls at once, efficiently, with Receptionist Console
Contact center
Does Vonage offer contact and call centers?
Yes, cloud-based Vonage Contact Center integrates with Vonage Business Communications as well as Salesforce and other CRMs to maximize agent productivity.
