Vonage Salesforce Integration Means Better Customer Experience for Solarity Credit Union
Solarity Credit Union shares how digital home loans completed by contact center agents are key to Solarity's business. Vonage, deeply integrated with Salesforce, offers contact center agents a 360-degree view of the customer.
Vonage Solutions and Features
Challenge
Needed agents to complete every member interaction on a call from a single platform on a single screen
Solution
Vonage Contact Center with Salesforce integration
Results
Better customer experience with full integration of Salesforce
"Vonage sits on top of the Salesforce platform and it's fully integrated into Salesforce ... With Vonage, I'm able to enable a 360 degree view of my members."
- Jordan Lehrman, VP Informational Technology, Solarity Credit Union
