Call Groups
Calls can be forwarded to multiple extensions at once that will ring simultaneously.
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Companies with sales teams, customer support teams, or any other departments that field calls collectively can benefit from Call Groups, with both a direct dial number and a group extension for routing within the system.
Overview
Call Groups allow callers to contact entire departments within your organization at once. Once a call group is set up, incoming calls will ring on all extensions in the group simultaneously.Â
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Vonage Call Groups are a simple form of Automated Call Distribution (ACD) features that allow you to route calls based on an employee’s responsibility or function. Direct incoming calls can ring at a selected list of up to 28 extensions either in sequence or simultaneously.Â
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Unanswered calls are directed to voicemail with a pre-recorded message or to another extension.
Features
- Dedicated voicemail box
- Unique group extension number
- Easy set up through the Admin Portal
- Easily create virtual departments within your PBX
