Improve your customer lifecycle
Make the most of every customer interaction by leveraging data about their preferences, behavior and opinions collected through direct engagement with your brand on channels of their choice.
![Understanding customer needs Graphic depicting analytics chart of customer needs](/cdn-cgi/image/fit=contain,width=620,f=auto,onerror=redirect/content/dam/vonage/us-en/conversational-commerce/customer-needs.png)
Grow with confidence
Don’t let unreliable and expensive third-party data limit your marketing and brand team’s potential. Jumper.ai gives you the tools you need to gather high-quality data and consumer insights so you can provide more personalized experiences to your consumers.
![Customer insights Customer insights](/cdn-cgi/image/fit=contain,width=510,f=auto,onerror=redirect/content/dam/vonage/us-en/conversational-commerce/customer%20insights.png)
Unlock new channels
Leverage first-party data to communicate with consumers on the channels they prefer with messages that match their current needs and interests.
Elevate your social strategy
Proactively connect with your social fans through comments and private messages, automate responses, drive them to take actions, and convert them into customers without any interruption or redirects to alternate channels.
![Showcase Product Videos Showcase Product Videos](/cdn-cgi/image/fit=contain,width=510,f=auto,onerror=redirect/content/dam/vonage/us-en/conversational-commerce/Showcase%20Product%20Videos.png)
Make experiences personal
Tailor every conversation by offering personalised product recommendations and addressing real-time concerns. With these personal touches, you will build trust and strengthen your relationship at every stage of the consumer journey.
![Learn more about customers Young man with graphics representing customer data](/cdn-cgi/image/fit=contain,width=510,f=auto,onerror=redirect/content/dam/vonage/us-en/conversational-commerce/learn-more-about-customers.png)
Generate demand
Efficiently and effectively qualify high-value leads from a single ad impression or post. You can also gather pre-sales queries or concerns about your products and services to help your sales and marketing teams personalize further outreach.
![Woman using a laptop Woman sitting at a table while typing on her laptop](/cdn-cgi/image/fit=contain,width=510,f=auto,onerror=redirect/content/dam/vonage/us-en/conversational-commerce/improved-productivity.png)
Stay ahead of competition
Invite your customers to share information that will give your sales and marketing teams the insights they need to deliver more personalized service and support.
![Conversational Advertising Conversational Advertising](/cdn-cgi/image/fit=contain,width=510,f=auto,onerror=redirect/content/dam/vonage/us-en/conversational-commerce/Conversational%20Advertising.png)
Predict future needs
With Machine Learning, you can assess data about your historic purchases, ad responses, campaign interactions, and cross-channel engagement so your team can anticipate and address consumer needs and requests.
![Uncover new opportunities Uncover new opportunities](/cdn-cgi/image/fit=contain,width=510,f=auto,onerror=redirect/content/dam/vonage/us-en/conversational-commerce/uncover-new-opportunities.png)
Uncover new opportunities
With Jumper.ai, you can identify opportunities for deeper engagement at every stage of the customer journey.
Customer purchase and Interaction history
Custom data fields and tags
Customer Profiling and segmentation
Unify data across your channels
Task assignment and team analytics
Look-alike audiences from high-value leads
Custom reports and analytics
GDPR Compliance
![Business Group In A Meeting Room In The Office Team at work. Group of business people working and communicating together in creative office.](/cdn-cgi/image/fit=contain,width=510,f=auto,onerror=redirect/content/dam/vonage/us-en/resources/imagery/resources/Stocksy_txpf3749097nSZ200_OriginalDelivery_2478811-2.jpg)
Improve productivity
Our CRM works seamlessly with our other product features, so your team can focus on what matters most—giving your customer an unmatched brand experience.
Live chat
Chatbot builder
Automated responses
Automated notifications
Conversational ads
Third party integrations