Vonage Contact Center for Microsoft Dynamics 365

Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. The integrated cloud contact center solution helps you drive external and internal customer satisfaction while providing agents with exactly what they need to be productive, all without leaving the app. Transform customer experiences into true customer loyalty.

Introducing Vonage Contact Center for Microsoft Dynamics 365

FLEXIBLE

Support for Sales/Service Hubs and Field Service

Enable your cloud-based contact center to focus on what’s most important, wherever you need to use it.

Sales and service teams
Field services teams
Any device, any time

Illustration of contact center agent in front of laptop browser with dialing pad app on screen.

FEATURE RICH

Leverage all the tools you need

A single interface, as easy to use as it is powerful.

Embedded Vonage ContactPad UI
Screen pop¹
Click-to-act
Dynamic routing¹
Webchat
Visual Engagement
(video and screen share)

Illustration of abstract technology concepts.

Vonage and Microsoft: Guiding your move to a virtual contact center

Vonage enables unified communications users and contact center agents to take advantage of the same set of common call controls, making it easier to communicate across the business and address customer enquiries swiftly through an embedded experience within Microsoft Dynamics 365 or the Vonage Business Communications Desktop application.

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SMART

The features you need to improve your CX now and tomorrow.

Match inbound and outbound voice interactions with Microsoft Dynamics 365 to cases, contacts, and incidents. Auto-log events, build insights with data, and eliminate manual data entry.

Event and comment logging
New record creation²
Call summary reporting and playback link³
Near real-time metrics and historical data

PREREQUISITES

Satisfy just a few system requirements

Vonage Contact Center for Microsoft Dynamics 365 has a few simple requirements.

Be a Vonage Contact Center customer choosing from multiple plans to suit your needs
Microsoft Dynamics 365: Cloud version
The Vonage Contact Center for Microsoft Dynamics 365 Connector
Microsoft Edge, Chrome, Safari, or Firefox browser
The Channel Integration Framework 2.0 (a Microsoft plugin)