Unlock hidden insights with Analytics
When your Vonage Contact Center, designed for Salesforce data, meets Analytics, the results are dramatic. Dive deeper into customer conversations with powerful and easy-to-use dashboards—and identify relevant conversations for best practice and compliance.
![Einstein Analytics Illustration of person in front of laptop browser displaying charts and dashboard](/cdn-cgi/image/fit=contain,width=620,f=auto,onerror=redirect/content/dam/vonage/us-en/contact-centers/illustrations/Einstein-Analytics.png)
Einstein AI and dashboard
Visualize the conversation.- Quickly reference dashboard for instant insights
- Einstein Analytics helps visually segment and analyze customer conversations
Speech-to-text
Assign transcripts and logs to the appropriate Salesforce object.- Conversation Analyzer transcribes and logs calls into Salesforce objects
- Calls can be linked to contacts, cases, and custom objects
Alerts
Gain insights through AI-powered customer engagement.- Instantly identify insights and trends
- Easily assess your team’s compliance and product knowledge
Call recordings
Learn from every call and continually improve.- Conversation Analyzer pairs call recordings with transcripts and metrics
- Findings help agents better understand conversations