PubNub

Technology Partner

PubNub & Vonage: Empowering Engaging Virtual Spaces Through Communication APIs

Who we are

PubNub is a real-time communication API provider that powers engaging virtual spaces through chat, push notifications, location tracking, IoT device control, and more for over 2,000 customers across industries like Healthcare, Education, Virtual Events, and Gaming.

How we work with Vonage

Vonage and PubNub make it easy to build tightly integrated in-app experiences that combine communication capabilities (i.e., Video, SMS, WhatsApp, etc.) with remote interaction capabilities (i.e., 1:1, Group or Live Event In-App Chat, Notifications, Time-Critical Alerts, Location Tracking, Real-Time Social Experiences (alongside Video), Shared Documents, IoT Device Control, etc.).

In partnership, Vonage and PubNub provide simple tools and pricing that make it easy to build compelling communication and collaboration experiences into apps and more. Challenges that we collectively solve include:

Enable synchronized collaboration across popular channels
Add smart notifications using on/offline status, geo, and sensor data
Trigger AI for automating engagement, including chatbots + Add real-time location tracking and geo-triggered events
Add shared whiteboards, dashboards, and leaderboards
Add moderation control, including user, profanity filtering, and text/image moderation
Add language translation for multilingual communication
Ensure security and legislative compliance (SOC 2, HIPAA, GDPR, etc.)

Industries

eCommerce/Retail
Hospitality/Travel/Transportation
Healthcare
Financial Services/Insurance
Manufacturing
Logistics

Areas of Focus

Customer 360
Customer Engagement
Call Center
Hospitality
Marketing
Business Productivity
eCommerce
Collaboration/Comms
Support
Logistics
Transportation
AI/Chatbot

Use Case: Using PubNub with Vonage Makes it Easy to Expand the Way Users Communicate And Interact.

Basically, by relying on the expertise built into our APIs, you can quickly tap into secure and highly-scalable communications capability while retaining the flexibility to add advanced remote interaction functionality. Example use cases by industry include:

Telemedicine: Provide high-quality remote care with audio/video and HIPAA-compliant chat
eLearning: Build engaging virtual classrooms with audio/video, shared whiteboards, chat, real-time quizzes, and live leaderboards
Gaming: Enhance player engagement with on/offline status, embedded in-game chat, live stats/scores/leaderboards, and profanity filtering
Virtual Events: Create lively events with audio/video, private/group/broadcaster chat, in-stream reactions, plus real-time polls and leaderboards
Transportation & Delivery: Optimize dispatch and delivery with voice calls, real-time location tracking, dynamic ETAs, and geo-triggered notifications
Retail/Marketplaces: Capture buyers’ attention with omnichannel communication, automated engagement via chatbots, and real-time pricing and notifications. Enhance the experience using real-time analytics.